Safeguarding (children) helpdesk: 01452 426565

Adult Help Desk: 01452 426868

Gloucestershire Care Services NHS Trust are committed to safeguarding children, young people and adults within its premises and whilst in receipt of our services.

We recognise the responsibility of the trust and our staff, to safeguard and promote the welfare and safety of service users.

Safeguarding and promoting the welfare of children is defined as:

  • protecting children from maltreatment
  • preventing impairment of children's health or development
  • ensuring that children grow up in circumstances consistent with the provision of safe and effective care
  • taking action to enable all children to have the best outcomes

Local agencies, including the police and health services, have a duty under section 11 of the Children Act 2004 to ensure that they consider the need to safeguard and promote the welfare of children when carrying out their functions.

The trust follows multi-agency procedures for recognising and responding to suspected abuse of children, young people and adults. We work together with partner organisations as part of the  Gloucestershire Safeguarding Children Board (GSCB) and Gloucestershire Safeguarding Adults Board (GSAB).

Gloucestershire Care Servicees NHS Trust is a member of the Gloucestershire Multi-Agency Safeguarding Hub. This is a partnership between the County Council, the Police, Gloucestershire Domestic Abuse Support Services, Education, Youth Support and Health organisations working together to safeguard children and vulnerable adults.

I am worried about the safety or wellbeing of a child. What can I do?

Contact the Gloucestershire County Council’s Children Helpdesk on 01452 426565 Monday to Friday 8am to 5pm.

If you prefer you can send an email to

If you are concerned about the immediate safety of a vulnerable child please contact the police at any time by dialling 101.

In an emergency, please call 999.
When should I contact the Children’s Helpdesk?

Contact the Children’s Helpdesk if you feel that:

  • A child needs protection against suffering harm, neglect or abuse. This can be investigated and action taken to protect the child
  • A family is under stress. Support and advice can be offered to help families get support
  • A child is seriously ill or disabled. An assessment of the child's and families needs can identify support needed

What will happen?

Once you have contacted the Children’s Helpdesk with a concern about a child, this will be referred to the Gloucestershire Multi Agency Safeguarding Hub (MASH).
What is Gloucestershire MASH?

Gloucestershire Care Services NHS Trust is part of Gloucestershire MASH, which is made up of professionals from Gloucestershire County Council Children and Adult Social Care, Gloucestershire Police, education and other health services which work to keep children safe.

By working closely together we make sure co-ordinated support is given earlier to families and that the most vulnerable get immediate help from where they need it.

You can find out more about the Multi Agency Safeguarding Hub on the Gloucestershire Safeguarding Children Board website 
Other resources

You can also call the NSPCC helpline on 0808 800 500. Adults who are concerned about a child can speak to a trained child protection officer for advice on what to do.

Visit the NSPCC website at or e-mail

Telephone Child Line on 0800 1111.

Meet the Team

Gloucestershire Care Services has key staff in their Safeguarding Team to lead on the safeguarding agenda.

Members of the team

  • Offer supervision of a planned and/or spontaneous nature to staff that carry a child protection caseload
  • Deliver training and provide advice related to training needs
  • Support colleagues with preparation for Child Protection Conferences and Strategy Meetings
  • Support colleagues with preparation for court and police statements
  • Support quality audits
  • Support records management
  • Provide a facilitating and advisory role to the multi agency approach to safeguarding children
  • Promote the use of the Common Assessment Framework (CAF)

Domestic Abuse

Domestic Abuse Lead Nurse 
Carol Innes

Definition of Domestic Abuse
‘Any incident of threatening behaviour, violence or abuse--(psychological, physical, - behaviour, violence or abuse - (sexual, financial or emotional) - between adults who are or have been intimate partners - or family members, regardless - of gender or sexuality.’

The term ‘domestic violence’ obviously covers a wide range of abuse – physical and otherwise. It also covers issues that mainly concern women from minority ethnic backgrounds, such as forced marriage, female genital mutilation and so-called honour violence’ Department of Health 2005
Domestic abuse is a priority across government. Dealing with its effects and trying to alleviate the problem requires a multi-agency approach – no one organisation has all the answers. But by working together, central and local government, criminal justice agencies, voluntary sector organisations and the NHS have a greater chance of meeting women and children’s needs. 

  • Two women a week are killed by a current or former partner
  • Over half (52 per cent) of child protection cases involve domestic violence
  • Around a third (30 per cent) of cases of domestic abuse start during pregnancy
  • Seven in ten (70 per cent) of children living in UK refuges have been abused by their father

Domestic Abuse Lead Nurse Role
As a member of the Safeguarding Team the Domestic Abuse Lead Nurse’s role is to work with the health service and other agencies; police, CYPD, probation etc in order to assess cases where domestic abuse occurs within families.


  • To prevent / reduce the escalation of domestic violence by working with agencies to ensure early identification of cases of concern and by appropriate intervention when necessary
  • To increase the knowledge, skills and confidence of Health Visitors/ School Nurses and health professionals in identifying and managing issues relating to domestic abuse and supporting and assisting women to make informed choices about their safety and lifestyle
  • To contribute to safeguarding children to ensure their long term safety and wellbeing

Working in Partnership

Gloucestershire Care Services works in partnership with other agencies which include the police, social care CYPD, education and voluntary sectors, through children’s trust partnerships to find out and deliver what works best for children and young people in Gloucestershire. Children and young people are involved in this process and inspectors will take account of the views of children and young people when making their judgements.

Gloucestershire Care Services is committed to ensuring the safety and well being of children by:

  • Ensuring our staff are safe to work with children by carrying out checks in line with statutory requirements
  • Having single and multi-agency policies and procedures that are up to date and accessible; a flagging system for children about whom there are concerns and supervision for staff who carry a child protection caseload
  • Ensuring a comprehensive programme of safeguarding training at all levels across the organisation, to all staff