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 The Community Diabetes Service Team 


Call: 0300 421 1212 (select option 4)
Fax: 0300 421 1211
Email: Community.diabetesteam@glos-care.nhs.uk
Address: Edward Jenner Court, 1010 Pioneer Avenue, Gloucester Business Park, Gloucester, GL3 4AW

The community diabetes service is made up of a team of specialist nurses, dietitians and diabetes educators/facilitators.

We support people with Type 2 Diabetes in managing their condition to the best of their ability. You may be referred to us for a variety of reasons:

  • There is a concern that your long-term blood glucose control is too high
  • You might need a new form of diabetes medications
  • You might be experiencing repeated episodes of low blood glucose (hypos)
  • You may need help altering your diet to control your glucose

We offer support by providing community clinics throughout Gloucestershire, home visits to the housebound or nursing home patients and we will see patients at their own surgeries when appropriate.

Community clinics are held in Gloucester, Cheltenham, Stroud, Dursley, Forest of Dean, Cirencester, Tetbury and North Cotswold.

We also offer group information sessions across Gloucestershire which are delivered by our diabetes educators/facilitators. For further information about these sessions, see our 'Type 2 Diabetes Information Sessions' section.

pdfType 2 Diabetes information leaflet

People with type 1 diabetes are looked after by the team at Gloucestershire Hospitals NHS Foundation Trust. Further information can be found on the Trust's website.

How can I be referred?

Unfortunately we are unable to see everyone with Type 2 Diabetes. Referrals to the community diabetes service are made by your GP or practice nurse.

If you feel you would like to be referred then please give us a call on 0300 421 1212 (select option 4).

All of our patient information sessions are now available via self-referral. Please see the 'Type 2 Diabetes Information Sessions' section for further details. 

What is Diabetes?

Diabetes is a long term chronic disease where the amount of glucose (sugar) in the blood is too high because the body cannot use it for energy. This is either because the body doesn’t produce enough insulin or the insulin that is being produced isn’t being used properly. There are two types of diabetes:

Type 1 Diabetes: Those with Type 1 Diabetes require daily injections of insulin to keep their blood glucose levels under control. Managing Type 1 Diabetes can take time to get used to, but those with it can still do all the things they enjoy. Type 1 Diabetes isn't linked with age or being overweight – this is Type 2 Diabetes.

Type 2 Diabetes: Type 2 Diabetes causes the level of glucose in the blood to become too high. It can cause symptoms like excessive thirst, needing to pee a lot and tiredness. It can also increase the risk of developing serious problems with the eyes, heart and nerves. You may need to change your diet, take medicines and have regular check-ups.

There are almost 3.7 million people who have been diagnosed with diabetes in the UK. The chart below shows the 2017 diabetes prevalence statistics.

Diabetes prevelance










You may find it helpful to watch this short video by Diabetes UK which explains what is happening in the body when you have diabetes.

If left uncontrolled it can lead to a number of debilitating and life-threatening conditions including:

  • Diabetic Retinopathy – a major cause of blindness in working age adults
  • Cardiovascular disease (including heart attacks & stroke) – 2 to 4 times higher risk with diabetes
  • Diabetic neuropathy – leading cause of lower limb amputation
  • Diabetic nephropathy – leading cause of end-stage kidney disease


Other services to contact:

Patient information sessions

Evidence shows that people with diabetes who know how to manage their condition have better long term outcomes.  It is recommended that everyone diagnosed with Type 2 Diabetes attends an education session so that they can learn about their condition and how to manage it.

We offer three self-referral patient education sessions (Diabetes and You, Diabetes, Food and You and Diabetes, Insulin and You). Details can be found by clicking on the respective tabs below.

How do I attend one of the patient education sessions?

All of these sessions are self-referral and if you would like to attend all you need to do is filled in the referral form within our information leaflet here and return it to the community diabetes team.

Alternatively you can return it to your local GP surgery who will post it on your behalf. You are also welcome to email your details to community.diabetesteam@glos-care.nhs.uk

Once we have received your details we will be in touch to offer you the next available date in your chosen location.

Diabetes & You

This is a three-hour session led by a nurse or dietitian. It is intended for anyone with Type 2 Diabetes or carers, regardless of length of diagnosis. During the session you will have the opportunity to meet with other people who have Type 2 Diabetes and ask questions. You will also learn about:

  • What diabetes is
  • How it may affect your long-term health
  • Some of the treatments that are available
  • How your healthcare team can support you to manage your diabetes
  • Understand what some of the blood tests and annual checks you will receive are for
  • Brief overview of healthy eating and activity

You may find it useful to bring the results of your diabetes blood tests with you to the session; these can be obtained from your GP surgery. At the end of the session you will receive a booklet containing information about how to manage your diabetes. It is recommended that once you have attend this session that you then attend the Diabetes, Food & You session to learn more about how to manage your diabetes through healthy eating.

Diabetes, Food & You

This is a three-hour session led by a dietitian who specialises in diabetes. It is intended for anyone with Type 2 Diabetes or carers, regardless of length of diagnosis.

The session is activity and discussion-based to ensure that you go away with practical advice that you can relate too. The main topics which will be covered during the session are:

  • Foods which do and don’t impact on blood glucose control
  • Myths and facts about diet and diabetes
  • Carbohydrates and fat
  • Food labelling
  • Healthy food swaps
  • Tips on how to lose weight
  • Eating out and alcohol

We strongly recommend attending the Diabetes and You session before attending this one.

Diabetes, Insulin & You

This is a three-hour session led by a diabetes specialist nurse. It is for patients with type 2 diabetes who have recently started insulin or if you are already on insulin and would like an update.

We understand that when you start insulin there is a lot information to take in. During this session you will have the opportunity to ask questions and meet other people who are using insulin. The session will cover topics such as:

  • What is insulin and why is it needed
  • Differences between the various insulins available
  • Blood glucose testing
  • Injection technique
  • Hypoglycaemia – causes, symptoms and how to treat
  • Diabetes & driving
  • Insulin dose adjustment (please bring your blood glucose readings with you)

We strongly recommend attending the Diabetes and You session before attending this one.

Frequently asked questions

Why should I attend a diabetes education session?
Just because you have diabetes does not mean that you cannot lead a full and active life. However, there is a lot to learn in order to manage your condition well. You will get on-going support from your GP and Practice Nurse but it is also important to attend an education session soon after you are diagnosed. This is because there is an additional advantage to having good early control.

What happens after the diabetes education session?
Attending a diabetes education session will help you make the most of future appointments with your GP and Practice Nurse and be more involved in your treatment choices. We also send a letter to your GP to let them know that you have attended. 

What can I eat? Everyone is telling me something different...
Healthy eating and good activity levels underpin the management of diabetes. Diet and lifestyle adjustments are the most important aspects of diabetes care. Diabetes control improves if you adopt a healthy lifestyle.  Attending the diabetes, Food & You session will provided you with all the up to date information and you will also have the opportunity to ask any questions that you have.

Alternatively, if you would like more information about eating and diabetes we would recommend you visit the Diabetes UK website at http://www.diabetes.org.uk/enjoyfood

Why should I be concerned about my weight?
Eighty per cent of people diagnosed with Type 2 Diabetes are overweight. The more overweight and inactive you are, the more at risk of insulin resistance you are. The sessions will help you manage this.

Is type 2 diabetes mild diabetes?
This is not true - it is a serious long term condition. An education course will give you the knowledge to feel confident to become an expert in control of your diabetes. Structured education will provide you with the skills and information you need to help you self-manage your condition. Your doctor and practice nurse will be able to provide you with advice and support, but most of your care will be provided by you.